Our Commitment to You

At FREEDN, we strive to provide you with the highest-quality fragrances. We understand that sometimes, things may not work out as planned. That’s why we’ve created a hassle-free return and exchange policy.

Return Policy

  • Slightly Used or Unopened Products:
    • You may return slightly used and unopened products within 14 days of purchase for a full refund or exchange.
    • Please ensure the product is in its original condition, including the original packaging.
  • Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer support team within 30 days of delivery.
    • We will arrange for a replacement or refund, depending on your preference. 
  • Please note that we may require additional information or verification for returns.

Exchange Policy

Product Exchange:

  • You may exchange a product for a different fragrance or size within 14 days of purchase.
  • The exchanged product must be unused and unopened.
  • Please note that we may require additional information or verification for exchanges.

How to Return or Exchange a Product

  • Contact Customer Support:
    • Reach out to our customer support team via +201005793679 to initiate the return or exchange process.
  • Provide Order Information:
    • Please provide your order number, name, and the reason for the return or exchange.
  • Shipping Instructions:
    • Our customer support team will provide you with specific shipping instructions and a return shipping label, if applicable.
  • Packaging:
    • Carefully pack the product in its original packaging to prevent damage during shipping.
  • Shipping Costs:
    • For unused, slightly used, and unopened returns, the customer is responsible for the return shipping costs.
    • For damaged or defective products, FREEDN will cover the return shipping costs.

Refund Process

  • Once we receive your returned product and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method.
  • Please allow 3 business days for the refund to be processed.

Note

  • This return and exchange policy applies to online purchases.
  • FREEDN reserves the right to modify or update this policy at any time.

Need help?

Contact our customer service at +201005793679 for questions related to returns and exchanges.